The following is in addition to our standard 30 day returns policy.
Goods are provided by 20Twenty Store Ltd, 11 Scott Skinner Square, Banchory, AB31 5SE.
Once your cancellation or return has been processed by 20Twenty Store, V12 Retail Finance will promptly adjust your balance accordingly and provide any additional assistance you may require.
14-Day Returns – Consumer Contracts Regulations 2014
According to the Consumer Contracts Regulations of 2014, you have the right to cancel your order within 14 days of receiving it. To exercise this right, kindly inform us within 14 days of receiving your order, either through email, phone, or in writing, that you wish to cancel.
Please note that the item(s) must be returned in their original condition and packaging, unused, and you will be responsible for the cost of return shipping. Once we receive the returned item(s), we will issue a refund within 14 days of receiving the goods.
Exceptions to this policy include:
30-Day Returns – Consumer Rights Act 2015
Under the Consumer Rights Act of 2015, you have the right to return an item if it is faulty, not as described, or does not perform as expected. If you believe that your item is faulty or not as described, please contact us promptly after receiving your order to report the issue.
We will make arrangements for the item to be collected from you or for you to return it to us. Upon inspection and verification of the issue, if we agree that the item is faulty or not as described, we will offer you the option of a replacement, repair, or refund. If you choose a refund, we will issue it within 14 days of agreeing to the refund.
Please be aware that this policy does not cover faults or damage caused by accidents, neglect, or misuse of the item. A deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than necessary.