UK Delivery
Delivery Charges - UK Only£50 and overFREERoyal Mail - 3–5 Days£49.99 and under£4.95Royal Mail - 3–5 DaysFedEx Alternative£5.95FedEx - 3–5 Days
Our standard delivery time is 3–5 days. We do our very best to
deliver orders within this time, but occasionally there are delays
outwith our control, caused by either suppliers or couriers.
Please note, Royal Mail does not consider an item as "missing" until
it has been in their tracking system for 30 days with no updates.
Please contact us if you need something urgently, and we'll try our best to help!
Bike Delivery
We offer free UK delivery on all bikes unless bought through a Ride To Work Scheme.
We don't currently deliver complete bikes outside the UK.
Custom-built bikes can be delivered in kit form (for you to assemble) -
we can include shipping to your country in your quote.
International Orders
Unless IOSS applies (see below), our website checkout process will
remove UK V.A.T. from the order value when you pick your delivery
country. You are liable for any import duties, charges, or taxes set by your delivery countries customs.
Orders to EU countries over £135 - You are liable for tax and import duties when the order arrives in your country.
IOSS - Orders to EU countries under £135 - Tax and
duties will be calculated and charged at our checkout. Once you have
paid 20TwentyStore.com, you will have nothing else to pay.
We use Royal Mail and their global delivery partners for our standard
overseas deliveries. Where possible, this is on a tracked and signed
service.
We offer FedEx as an alternative delivery service. Rates are calculated on an order-by-order basis at checkout.
Larger items like wheels or frames are sent using other services
which vary depending on country and weight, so please contact us before
you place an order, and we'll do our best to get you a good price!
Please note:
You may be liable for your countries customs charges. We suggest you
check the regulations in your delivery country. EU orders under £135
will be charged tax during our checkout process - these orders will not
have anything else to pay when they arrive at your country.
If you choose to return your order, you are responsible for return
postage. We recommend you use a tracked and signed for service.
If you return your order, please clearly write "Return - Failed
Sale" on the outside of your packaging, otherwise we are charged by UK
customs and the amount of this charge will be deducted from your refund.
Delivery Charges Outside UKEU Countries - Royal Mail - Excluding Wheels, Rims, Frames, Handlebars & Bikes Orders Under £135Delivery duties and taxes paid.£9.953–5 DaysEU Countries - Royal Mail - Excluding Wheels, Rims, Frames, Handlebars & Bikes Orders Over £135Delivery duties and taxes are not paid - you are likely to be charged these when the order arrives in your country.£9.955–8 DaysEU Countries - FedEx - Excluding Wheels, Rims, Frames, Handlebars & Bikes Orders Under £135Delivery duties and taxes paid.Calculated at checkoutCalculated at checkoutEU Countries - FedEx - Excluding Wheels, Rims, Frames, Handlebars & Bikes Orders Over £135Delivery duties and taxes are not paid - you are likely to be charged these when the order arrives in your country.Calculated at checkoutCalculated at checkoutEU Countries - FedEx - Excluding Wheels, Rims, Frames, Handlebars & Bikes Orders Over £400Delivery duties and taxes are not paid - you are likely to be charged these when the order arrives in your country.FreeCalculated at checkoutRest of World - Royal Mail - Excluding Wheels, Frames, Handlebars & Bikes£14.95 - £29.955–14 DaysRest of World - Excluding - Bikes - FedExCalculated at checkoutCalculated at checkoutCustom Built BikesContact us!
